* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
  font-family: 'Inter', sans-serif;
}

:root {
  --primary-color: #4f46e5;
  --primary-light: #eef2ff;
  --secondary-color: #1e293b;
  --text-color: #334155;
  --light-text: #64748b;
  --border-color: #e2e8f0;
  --success-color: #10b981;
  --warning-color: #f59e0b;
  --danger-color: #ef4444;
  --paused-color:#7c3aed;
  --bg-color: #f8fafc;
  --white: #ffffff;
  --shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -2px rgba(0, 0, 0, 0.1);
  --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -4px rgba(0, 0, 0, 0.1);
}

body {
  background-color: var(--bg-color);
  color: var(--text-color);
  height: 100vh;
  overflow: hidden;
}

/* Layout principal */
.container {
  display: flex;
  height: 100%;
}

/* Sidebar / Navbar */
.sidebar {
  width: 260px;
  background-color: var(--white);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  transition: all 0.3s ease;
}

.sidebar-header {
  padding: 1.5rem;
  border-bottom: 1px solid var(--border-color);
}

.sidebar-header h1 {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--secondary-color);
}

.sidebar-header p {
  font-size: 0.75rem;
  color: var(--light-text);
  margin-top: 0.25rem;
}

.sidebar-menu {
  padding: 1rem 0;
  flex: 1;
  overflow-y: auto;
}

.menu-item {
  list-style: none;
  margin-bottom: 0.25rem;
}

.menu-link {
  display: flex;
  align-items: center;
  padding: 0.75rem 1.5rem;
  color: var(--text-color);
  text-decoration: none;
  font-weight: 500;
  border-radius: 0.375rem;
  margin: 0 0.5rem;
  transition: all 0.2s ease;
}

.menu-link:hover {
  background-color: rgba(79, 70, 229, 0.1);
  color: var(--primary-color);
}

.menu-link.active {
  background-color: var(--primary-light);
  color: var(--primary-color);
  border-left: 3px solid var(--primary-color);
}

.menu-icon {
  margin-right: 0.75rem;
  font-size: 1.1rem;
  width: 1.25rem;
  text-align: center;
}

.menu-divider {
  height: 1px;
  background-color: var(--border-color);
  margin: 1rem 0;
}

.sidebar-footer {
  padding: 1rem 1.5rem;
  border-top: 1px solid var(--border-color);
}

.user-info {
  display: flex;
  align-items: center;
}

.user-avatar {
  width: 2.5rem;
  height: 2.5rem;
  border-radius: 50%;
  background-color: var(--primary-light);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--primary-color);
  font-weight: 600;
}

.user-details {
  margin-left: 0.75rem;
}

.user-name {
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--secondary-color);
}

.user-role {
  font-size: 0.75rem;
  color: var(--light-text);
}

/* Main content area */
.main-content {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

/* Header */
.header {
  height: 4rem;
  background-color: var(--white);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 1.5rem;
}

.header-title {
  font-size: 1.5rem;
  font-weight: 600;
  color: var(--secondary-color);
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 1rem;
}

.btn-icon {
  background: none;
  border: none;
  color: var(--light-text);
  font-size: 1.25rem;
  cursor: pointer;
  position: relative;
  transition: color 0.2s ease;
}

.btn-icon:hover {
  color: var(--text-color);
}

.mobile-menu-toggle {
  display: none;
  background: none;
  border: none;
  font-size: 1.25rem;
  color: var(--text-color);
  cursor: pointer;
}

/* Dashboard */
.dashboard {
  flex: 1;
  padding: 1.5rem;
  overflow-y: auto;
}

.dashboard-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 1.5rem;
}

.dashboard-title {
  font-size: 1.5rem;
  font-weight: 600;
  color: var(--secondary-color);
}

.dashboard-actions {
  display: flex;
  gap: 0.5rem;
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0.5rem 0.7rem;
  border-radius: 0.375rem;
  font-size: 0.875rem;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-outline {
  background-color: var(--white);
  border: 1px solid var(--border-color);
  color: var(--text-color);
}

.btn-outline:hover {
  background-color: var(--bg-color);
}

.btn-primary {
  background-color: var(--primary-color);
  border: 1px solid var(--primary-color);
  color: var(--white);
}

.btn-danger {
  background-color: var(--danger-color);
  border: 1px solid var(--danger-color);
  color: var(--white);
}

.btn-primary:hover {
  background-color: #4338ca;
}

.btn-icon-text {
  gap: 0.5rem;
}

/* Stats Cards */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 1.5rem;
  margin-bottom: 2rem;
}

.stats-card {
  background-color: var(--white);
  border-radius: 0.5rem;
  padding: 1.5rem;
  border: 1px solid var(--border-color);
  box-shadow: var(--shadow);
  transition: transform 0.3s ease, box-shadow 0.3s ease;
}

.stats-card:hover {
  transform: translateY(-5px);
  box-shadow: var(--shadow-lg);
}

.stats-card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 1rem;
}

.stats-card-title {
  font-size: 0.875rem;
  font-weight: 500;
  color: var(--light-text);
}

.stats-card-icon {
  width: 2.5rem;
  height: 2.5rem;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1rem;
}

.icon-blue {
  background-color: var(--primary-light);
  color: var(--primary-color);
}

.icon-green {
  background-color: rgba(16, 185, 129, 0.1);
  color: var(--success-color);
}

.icon-yellow {
  background-color: rgba(245, 158, 11, 0.1);
  color: var(--warning-color);
}

.icon-red {
  background-color: rgba(239, 68, 68, 0.1);
  color: var(--danger-color);
}

.stats-card-value {
  font-size: 1.875rem;
  font-weight: 700;
  color: var(--secondary-color);
}

.stats-card-footer {
  margin-top: 1rem;
  display: flex;
  align-items: center;
  font-size: 0.75rem;
}

.stats-trend {
  display: flex;
  align-items: center;
  margin-right: 0.5rem;
}

.trend-icon {
  margin-right: 0.25rem;
}

.trend-up {
  color: var(--success-color);
}

.trend-down {
  color: var(--danger-color);
}

.stats-period {
  color: var(--light-text);
}

/* Tickets Table */
.table-container {
  background-color: var(--white);
  border-radius: 0.5rem;
  border: 1px solid var(--border-color);
  box-shadow: var(--shadow);
  overflow: hidden;
  height: fit-content;
}

.table-header {
  padding: 1rem 1.5rem;
  border-bottom: 1px solid var(--border-color);
}

.table-title {
  font-size: 1.125rem;
  font-weight: 600;
  color: var(--secondary-color);
}

.table {
  width: 100%;
  border-collapse: collapse;
}

.table thead {
  background-color: var(--bg-color);
}

.table th {
  text-align: left;
  padding: 0.75rem 1.5rem;
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--light-text);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  border-bottom: 1px solid var(--border-color);
}

.table td {
  padding: 1rem 1.5rem;
  font-size: 0.875rem;
  border-bottom: 1px solid var(--border-color);
}

.table tbody tr:hover {
  background-color: var(--bg-color);
}

.table tbody tr:last-child td {
  border-bottom: none;
}

.table-footer {
  padding: 1rem 1.5rem;
  text-align: center;
  border-top: 1px solid var(--border-color);
}

.table-link {
  color: var(--primary-color);
  text-decoration: none;
  font-size: 0.875rem;
  font-weight: 500;
}

.table-link:hover {
  text-decoration: underline;
}

.ticket-subject {
  font-weight: 600;
  color: var(--secondary-color);
}

.badge {
  display: inline-block;
  padding: 0.25rem 0.5rem;
  border-radius: 9999px;
  font-size: 0.75rem;
  font-weight: 500;
  text-align: center;
}

.badge-blue {
  background-color: rgba(79, 70, 229, 0.1);
  color: var(--primary-color);
}

.badge-green {
  background-color: rgba(16, 185, 129, 0.1);
  color: var(--success-color);
}

.badge-yellow {
  background-color: rgba(245, 158, 11, 0.1);
  color: var(--warning-color);
}

.badge-red {
  background-color: rgba(239, 68, 68, 0.1);
  color: var(--danger-color);
}

.badge-purple {
  background-color: rgba(168, 85, 247, 0.1);
  color: #7c17da;
}

.badge-crimson {
  background-color: rgb(255 133 133 / 47%);
  color: #ff0000;
}

/* Responsive styles */
@media (max-width: 1024px) {
  .stats-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (max-width: 768px) {
  .mobile-menu-toggle {
    display: block;
  }

  .sidebar {
    position: fixed;
    left: -100%;
    top: 0;
    bottom: 0;
    z-index: 100;
    box-shadow: var(--shadow-lg);
  }

  .sidebar.active {
    left: 0;
  }

  .overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: rgba(0, 0, 0, 0.5);
    z-index: 99;
    display: none;
  }

  .overlay.active {
    display: block;
  }
}

@media (max-width: 640px) {
  .stats-grid {
    grid-template-columns: 1fr;
  }

  .dashboard-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 1rem;
  }

  .dashboard-actions {
    width: 100%;
  }

  .btn {
    flex: 1;
  }

  .responsive-table {
    overflow-x: auto;
  }
}

.tooltip {
  position: relative;
  display: inline-block;
  cursor: pointer;
}

.tooltip .tooltiptext {
  visibility: hidden;
  width: max-content;
  max-width: 200px;
  background-color: #333;
  color: #fff;
  text-align: center;
  padding: 6px 10px;
  border-radius: 6px;
  position: absolute;
  z-index: 1;
  bottom: 125%; /* posición arriba del botón */
  left: 50%;
  transform: translateX(-50%);
  opacity: 0;
  transition: opacity 0.3s;
  font-size: 0.85rem;
  white-space: nowrap;
}

.tooltip .tooltiptext::after {
  content: "";
  position: absolute;
  top: 100%; /* flecha hacia abajo */
  left: 50%;
  margin-left: -5px;
  border-width: 5px;
  border-style: solid;
  border-color: #333 transparent transparent transparent;
}

.tooltip:hover .tooltiptext {
  visibility: visible;
  opacity: 1;
}